Refund policy
Returns & Refund Policy
Returns
Due to the nature of our haircare products and for hygiene and safety reasons, we do not accept returns on products that have been opened, used or tampered with.
We do not offer refunds or exchanges for change of mind.
Order Cancellations
As FIBRAFIX™ is sold on a pre-order basis, orders may only be cancelled before they have been dispatched.
Once an order has been been dispatched, it cannot be cancelled.
Shipping & Delivery
Once an order has been dispatched, The Rescue Mission is not responsible for delays caused by the shipping carrier.
If a parcel is marked as delivered but cannot be located, or if a parcel is lost or damaged during transit, customers should contact the courier directly to begin an investigation.
While we are unable to guarantee refunds, replacements or exchanges for issues that occur after dispatch, we encourage customers to contact us at hello@therescuemission.co.uk. We review every situation individually and, where appropriate, may offer assistance at our sole discretion.
The Rescue Mission reserves the right to determine the outcome of any request on a case-by-case basis.
Contact
For any questions regarding your order, please contact: